NorthPole

Trailspace.com is not affiliated with NorthPole in any way and cannot provide customer service for your NorthPole gear. Please do not contact us for NorthPole product help.

Trailspace does not make, sell, or service any of the products that are reviewed or featured on this website. Contact NorthPole (contact info below) or the retailer of your gear for customer service.

NorthPole, a multinational company based in Hong Kong, is the largest tent manufacturer in the world.

Consumer service lines:

(800) 775-1965
(800) 449-9015
(800) 366-1599 (U.S.)
(800) 625-8772 (Canada)

fax: (636) 390-5798

website: www.northpoleltd.com

email: consumer@northpoleusa.com

Business Hours:
Monday-Friday, 7 a.m. to 5 p.m. Central Standard Time
(allow 24-48 hours for a response during the summer season)

U.S. address:
NorthPole USA
23 Town and Country Drive
Washington, MO 63090

Customer Service:
NorthPole manufactures tents for a variety of brands. However, not every tent sold under the brands below is made by NorthPole. If a tent is a NorthPole tent, its manual, tag on the inside of the tent, and carry bag will indicate it is a NorthPole product.

Tent brands currently manufactured and supported by NorthPole include:

Alpine Design
Broadstone (Canada)
Cabela’s
Embark
Field & Stream (Dick’s Sporting Goods)
Gander Mountain
Glacier’s Edge
Guide Series
High Sierra
Magellan (Academy)
NCAA
North Crest
Northpoint
Outdoor Spirit
Susan Komen
Tailgate Gear
Terra Gear (Canada)
Wilderness Gear
X-Treme

Discontinued brands previously manufactured but no longer supported by NorthPole include:

Alpine Ridge
Backyard Discovery
Cascade Mountain Works
Cascade Sport
Cascade Trail
Columbia
Craftsman
Emerald Bay
Equipt
Great Adventure
Great Basin By Quest
Greatland
Guide Gear
Hillary
Lake N’ Trail
Ltd Commodities
Menards
Mountain Tek
NEO - Northeast Outfitters
NFL
NorthPole
Northwest Territory
Outdoor Spirit
Ozark Trail (Walmart)
Quest
Restore & Restyle Kids
Sportsman's Warehouse
Stats Pro
Timber Creek
Timber Top
Trail's End
Trekker
White Stag

Please note: In many cases, NorthPole is not the only manufacturer that produced and/or still produces gear under these names. NorthPole can only provide customer service for tents that are NorthPole products (look on your tent's manual, tag on the inside of the tent, and/or carry bag for information).