Alpine Design Mesa 8 Tent with Screen Porch

The tent did not have the correct roof poles. Called the 800# - Westfield Outdoors. They do not have the poles and do not even know the size for them! Customer service is terrible. If you have any problems with this tent you are on your own.

Buyer beware. We purchased an Alpine Design Mesa 8 Tent with screen porch. Parent company is Westfield Outdoors, Inc. It did not have the right roof poles. Called the company for replacements, was advised to return the tent to the store.

We want to keep the tent because we like the design, were lied to two times when we were told the poles were being shipped to us and never received them. There are no schematics for pole size and the manager at Westfield Outdoors did not even know the spec. The people who answer the phone are rude and do not want to help, the manager is useless and of no help.

Beware if you have warranty issues, they will not help. 

Good design...poor execution.

I bought the tent new. Following the instructions, tried to erect the tent. One of the corner brackets broke. Even though this unit doesn't use standard tension rods, the theory of the support is similar.

Unfortunately, the brackets are plastic, and cannot take the tension as designed. The store wouldn't take it back saying I had done something wrong. Factory replacement parts seem unavailable, as customer service is non-existent.

Buy something else!

I have had this Mesa 8 tent for 7-8 years and have never had a problem, except which way the rain fly goes. Have it marked now, front and back.